How To Pay Privacy Policy
Use of Information and the Privacy ACT 1988
How To Pay is committed to keeping all personal details supplied to How To Pay strictly confidential as per the provisions of the Privacy Act, 1988, the Telecommunications Act, 1997 and any other applicable act or mandatory code of practice.
Types of Information Held About You:
How To Pay may hold the following information about you as a result of an application for service and
or use of our services:
- Name, Business Name, Address and Postal Address
- Date Of Birth
- Account numbers and previous provider account numbers
- Credit Card or Direct Debit details from financial payment which have occurred or are scheduled to occur in the future
- How To Pay Invoices
- Date Of Birth
- Information obtained from credit checks performed using Veda Advantage
- Financial Transactions including payments, refunds and credits
- Customer Notes of conversations held with How To Pay staff members
- Event notes of particular key occurrences in your account or services
- Records of service usage including calls, data usage and dis/connection
- Application forms, emails and faxes received from you as a customer
- Recordings of all calls made and or received
- Information relating to the way you use our services including IP and geographical location
Use of your Information:
The information provided by a customer as result of an application or sales enquiry for the following:
- Setting up an account with How To Pay
- Provisioning or connection of services with third party suppliers.
- Credit check with Veda Advantage
- Customer service
- Billing for services rendered
- Collection of accounts payable
- Fault finding/rectification of your services
- Dispute Resolution
- Generating reports for product analysis and trends within How To Pay AG for internal use only.
- Internal Marketing purposes
Access to your Information
- Your account information can only be accessed by the authorised representative who was listed on the original
How To Pay AG account application form.
- All account enquiries will require a four point ID check before any information will be provided.
- Access to your information can not be gained by any other party including direct relatives such as husband/wife and
son/daughter without the account holder's express permission.
- The account holder must give written/verbal permission for additional contacts to gain access to a customer account.
Types of Information Held about You:
Under other certain circumstances your information may also be disclosed in the following ways:
- disclosures to law enforcement agencies for purposes relating to the enforcement of criminal and other laws;
- uses or disclosures in accordance with orders made by a court or if required or authorised by law; or
- uses or disclosures to lessen or prevent serious threats to an individual's life, health or safety, or to public health
or safety.
- Banking related investigations by our banking partners
Direct Marketing
- How To Pay will always keep your information secure from external parties
- Your information will not be provided to any other external organisation for marketing purposes. You will be our
customer and we would like to keep it that way.
- Information provided to third party suppliers for the purpose of provisioning services will not be used by the third party for marketing purposes.
- How To Pay may use your details to inform you of other products, services, specials and packages as they become available.
- How To Pay also complies with all aspects of the SPAM Act.
- How To Pay will contact you via email and or Fax at any time.
Credit Reporting
- How To Pay may choose to access information about you from a credit reporting agency such as Veda Advantage.
- This information is gathered from the details provided on your account application form.
- Information gathered is used solely for the purpose of:
- assessing your credit worthiness for an application
- notifying of a default in account payment.
- How To Pay may use your details to inform you of other products, services, specials and packages as they become
available.
- How To Pay also complies with all aspects of the SPAM Act.
- How To Pay will contact you via email and or Fax at any time.
Website Security:
How To Pay provides a very complex website with a large range of self help tools and online forms.
This website may require you to do the following:
- browse existing How To Pay account
- online credit card payments
- account set-up
- changes to information for existing services
- additional service sign up forms
- Processing of payments by you and or your customers
